Terms of service

Zaina's Couture is a fashion retail business operating from Adenta, Accra, Greater Accra, Ghana. In these terms, “we”, “us” and “our” mean Zaina's Couture; “you” means the person browsing this site or placing an order. Our contact number for all matters is 0534509494.

You may use this site to browse our stock and prepare an order. You agree not to use it to scrape our catalogue for resale, to impersonate our business, or to interfere with how it works for other people.

Everything on this site, from our photographs and product descriptions to our wordmark and page design, belongs to us and may not be reproduced for commercial use without written permission.

We source from international suppliers and select each piece ourselves. We describe items as accurately as we can, but:

• Colours vary between screens, and between screens and daylight.
• Measurements may vary by 1–2cm between units of the same size.
• Trims, buttons and print placement can differ slightly between production batches.
• International sizing generally runs smaller than Ghanaian ready-to-wear.

None of these differences constitute a faulty item.

Adding items to your bag on this site does not create a contract and does not reserve stock. An order exists only once we have confirmed availability with you on WhatsApp and received payment. We may decline or cancel any order, including after payment, if an item turns out to be unavailable, if a price was listed in error, or if we suspect fraud. Where we cancel for one of those reasons, you receive a full refund of what you paid us.

Prices are in Ghana cedis and may change without notice. The price confirmed to you on WhatsApp is the price that binds that order. Delivery is charged separately. If an item is listed at an obviously incorrect price, we will contact you before proceeding rather than silently fulfilling or cancelling.

Payment is due in full before dispatch, unless we have agreed cash on delivery within the Adenta zone in advance. See our payment policy for accepted methods and how to verify you are paying the real us.

We deliver on Friday, Saturday, Sunday. Delivery windows are estimates, not guarantees, and we are not liable for losses caused by a late delivery, including a missed event. Once a parcel is handed to a third-party courier, risk of loss or delay in transit passes to that courier; we will assist you in pursuing a claim with them. Full detail is in our delivery policy.

All sales are final and we do not offer refunds. Wrong items and transit damage are covered under the conditions set out in our returns & exchanges policy, which forms part of these terms.

To the fullest extent permitted by Ghanaian law, our total liability in connection with any order is limited to the amount you paid us for that order. We are not liable for indirect or consequential loss. Nothing here limits liability for death or personal injury caused by our negligence, or for fraud.

We may update these terms as the business changes. The version published on this page at the moment you place an order is the version that governs it.

These terms are governed by the laws of the Republic of Ghana, and the courts of Ghana have exclusive jurisdiction over any dispute arising from them. We will always try to resolve a problem on WhatsApp first.