Returns & exchanges

This applies to every reason a customer might change their mind: it didn’t fit the way you hoped, the colour reads differently in person, the event was cancelled, or you simply no longer want it.

If the mistake is ours, we fix it. Report it within 24 hours of delivery with an unbroken unboxing video, and we will replace the item or issue store credit, whichever the remaining stock allows.

• You received a different item from the one you ordered.
• You received a different size or colour from the one confirmed in writing on WhatsApp.
• The item arrived damaged, torn or stained in transit, visible in the unboxing video.
• The item is missing a component that was listed on the product page.

Without an unboxing video that starts before the parcel is opened, we can’t verify a transit claim and cannot honour it. This isn’t distrust. It’s the only proof a courier will accept from us either.

• Change of mind, for any reason.
• Sizing that doesn't work out when the size you ordered is the size we sent.
• Slight colour variation between a screen and real fabric, because screens differ, and so does daylight in Accra.
• Small variations in trims, buttons or print placement between production batches.
• Damage after wear, washing against the care instructions, or alteration by a tailor.
• Items collected or delivered more than 24 hours ago with no report raised.
• Underwear, bodysuits, swimwear and pierced-ear jewellery. For hygiene reasons these are final on delivery, with no exception.

Where we’ve made an error and the same piece is still in stock, we exchange it at no cost to you and cover the delivery both ways. If the piece is sold out, you receive store credit valid for six months, usable on anything in the shop.

We do not exchange for size or colour preference on a correctly fulfilled order. Please settle those questions with us before you pay.

• Read the size guide and send us your bust, waist and hip measurements. We will tell you honestly if a piece won’t work.
• Ask for a real photo or a short video of the actual item before you pay. We'll send it.
• Ask about fabric weight and stretch if you're between sizes. Some of our pieces are forgiving, some are not, and we'll say which.
• Confirm your size and colour in writing on WhatsApp. That message is what we pack from.

Message 0534509494 on WhatsApp within 24 hours of delivery with your order details, the unboxing video and clear photographs of the problem. We reply Mon – Sat, 9:00 AM – 8:00 PM and aim to resolve every valid claim within three working days.

Nothing in this policy is intended to remove rights you hold under the laws of Ghana, including the Sale of Goods Act, 1962 (Act 137), in respect of goods that are not of merchantable quality or not as described. Where those rights apply, they apply.