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ZAINASCOUTURE

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Shop policy

How you pay

Mobile Money is our main channel. Card payment is coming. Until then, everything settles on WhatsApp with a number you can verify.

Last updated 3 September 2026

Accepted methods

  • Mobile Money

    Registered name: Zaina's Couture

  • Mobile Money (alt)

    Registered name: Zaina's Couture

  • Cash

    Accepted on pickup at our Adenta base, and on delivery within the Adenta zone when we’ve agreed it in advance.

The order of things

  • Send us your bag on WhatsApp. Nothing is reserved yet.
  • We confirm every item is actually in stock and quote your delivery fee.
  • You pay the total, items plus delivery, by Mobile Money.
  • You send us the transaction ID. Your order is now reserved and scheduled.
  • We pack, dispatch on the agreed day, and share the rider or waybill details.

Please don’t send money before we confirm. Stock moves fast and an unconfirmed payment for a sold-out item just creates work for both of us.

Deposits & holds

We can hold a piece for 48 hours with a 50% deposit. After 48 hours without the balance, the hold lapses and the piece goes back on sale. Deposits are applied to your order or to store credit, and are not refunded in cash, in line with our returns policy.

Protect yourself from fakes

Boutique impersonation is common in Ghana. Before you send money to anyone claiming to be us:

  • Check the number. We only collect payment on 0534509494 and 0552356761.
  • Check the registered name on the MoMo prompt. It should read Zaina's Couture. If it shows an individual’s unrelated name, stop and call us.
  • We will never ask you to pay into a bank account belonging to a private individual.
  • We will never ask for your MoMo PIN, an OTP, or a verification code. Nobody legitimate ever will.

Prices & currency

All prices are in Ghana cedis (GH₵) and include our margin on the item only. Delivery is separate. Because we buy internationally, prices can change with the exchange rate and import duty. The price you were quoted on WhatsApp is the price you pay for that order.

Still unsure about something?

Ask before you pay. That’s always cheaper than asking after. We reply Mon – Sat, 9:00 AM – 8:00 PM.

Ask on WhatsApp